At CORNETT IMPORT LLC, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

Customers may request a return within 30 days of receiving the order.

To be eligible for a return, items must:

  • Be unused and unworn
  • Be in original condition
  • Include original packaging and tags where applicable
  • Not show signs of damage caused by misuse or improper handling

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Used or damaged products not caused by shipping issues
  • Customized or personalized products

3. Return Process

To request a return, please contact our support team with:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return
  • Photos if the item is damaged or defective

Once approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

4. Refunds

After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund.

If approved, refunds will be processed to the original payment method within 5–10 business days.

Processing times may vary depending on your payment provider or financial institution.

5. Exchanges

We may offer exchanges for defective, damaged, or incorrect items, subject to product availability.

If you would like to exchange an item, please contact us before returning the product.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Photos of the item and packaging
  • Description of the issue

We will review the case and work toward a suitable resolution.

7. Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process after delivery.

8. Contact Information

For return or refund inquiries, please contact us:

CORNETT IMPORT LLC
1876 Norseman Dr, San Jose, CA 95133
Phone: (323) 800-1695
Email: info@cornettimportllc.shop